Support

Product security

BRN is committed to supporting secure and reliable product deployment by combining practical engineering review, responsible disclosure handling, and clear communication with project stakeholders.

BRN recognizes that product security is an important part of dependable electrical monitoring infrastructure. Security-related review is approached with the same practical mindset we apply to product performance, communication integrity, and long-term field reliability.

We work to build products that can be deployed responsibly in commercial and industrial environments, and we encourage channel partners and project teams to raise concerns when product behavior, interfaces, or deployment conditions need closer review.

If you believe you have identified a potential product security issue, please contact BRN with the relevant model information, deployment context, and reproducible details so our engineering and support teams can assess the issue appropriately.

Responsible Disclosure

  • Share the affected model and deployment scenario.
  • Describe the observed behavior and reproduction steps.
  • Include supporting screenshots, logs, or wiring context where possible.
[email protected]

Benefits of our product security approach

Security considerations throughout the product lifecycle

BRN evaluates design, manufacturing, deployment, and support touchpoints with a practical focus on secure product operation.

Responsible review of reported concerns

Potential issues can be reviewed through a coordinated internal process so the relevant technical teams can assess risk and recommended action.

Clear communication for project stakeholders

BRN aims to provide practical guidance to channel partners, system integrators, and end users when security-related questions arise.

Security thinking aligned with deployment reality

Recommendations are shaped around electrical projects, communication architecture, and operational environments common to BRN applications.

Our core product security principles

BRN HMI product image

Security by design

BRN considers secure operation at the design stage so product behavior, interfaces, and project integration decisions can be reviewed with long-term deployment in mind.

Comprehensive security testing

Security-related review is part of broader product validation so modules, interfaces, and communication behavior can be checked alongside functional performance.

BRN multi-circuit power meter product image
BRN DC meter product image

Coordinated disclosure and response

When a concern is reported, BRN works through the issue with the appropriate internal teams to understand scope, impact, and the most suitable mitigation path.

Regular review and ongoing protection

As products and deployment needs evolve, BRN continues to review operating expectations, support practices, and communication requirements that may influence product security.

BRN current transformer product image